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Access Your Credit Union Account OnlineAccess Your Credit Union Account over the TelephoneAccess Your Visa Platinum Credit CardLocate a Surcharge-Free ATM Machine
CU-Connect: Internet Account Access
CU-Connect provides a rich interface for viewing account information and performing financial transactions. To access CU-Connect, you will need your account number and a personalized PIN code. If you have not established a PIN code for CU-Connect, please call the Credit Union during normal business hours for assistance.
Inquiries
CU-Connect provides easy access to the most common inquiry functions:
Financial Transactions
CU-Connect provides an interface for performing the most common transactions:
M.A.T.T. - Member’s Automated Telephone Teller
(585) 955-4755
Menu Tree
The menu tree is useful for new or infrequent callers to perform transactions they need.
From the main menu, there are three primary branches: Inquiries, Transfers and Withdrawals, and Credit Union Information.
Selecting any branch will list the possible transactions available.
From any branch or subsequent menu, pressing 0 will generally return you to the previous menu.
Short Cut Keys
Experienced users may find that short cut keys provide a quick and more efficient way to perform transactions.
Access to the short cut key menu is available by pressing 0 from the main menu.
Once there, access to any transaction is possible by entering the corresponding two character code.
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M.A.T.T. (585) 955-4755 Main Menu |
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| Dial 1 | Dial 2 | Dial 3 | Dial 0 |
| Inquiries | Transfers / Withdrawals | Information | Short Cut Keys |
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1 - Share Balances 2 - Loan Balances 3 - Transaction History 4 - Check Clearing 5 - Tax Info 0 - Main Menu |
1 - Share Transfer 2 - Loan Payment 3 - Advance from LOC 4 - Visa Payment 5 - Withdrawal by Check 0 - Main Menu |
1 - Office Hours 0 - Main Menu |
SB - Share Balances LB - Loan Balances TH - Transation History DC - Check Clearing TX - Tax Info ST - Share Transfer LP - Loan Payment AC - Advance from LOC VP - Visa Payment WC - Withdrawal by Check CP - Change PIN * - List Short Cut Keys 0 - Main Menu |
Entering Currency
Currency is entered by using the star (*) key as the decimal.
For instance, if you wish to enter $275.30, you would enter 275*30 on your touch tone phone.
Confirming Transactions
In general, the # key is used to confirm a transaction, and the * key to cancel.
EZCardInfo: Visa Platinum Credit Card Access
EZCardInfo is a website that allows you to access your credit card account information 24 hours a day, seven days a week. You can get timely information and manage your credit card account, including:
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Privacy Policy | Billing Rights | Disclosures We operate in accordance with the Federal Fair Housing Law and the Equal Credit Opportunity Act. Your savings federally insured to $250,000. NCUA is a US government agency. Site developed and hosted by COCC. For questions concerning your account or a recent statement, contact the Credit Union. |